Taking control of the cloud: The key frontier for the CIO
Originally published in Information Age, 10th November, 2017 How can CIOs tackle issues such as shadow IT and take back control of the cloud, which is an increasingly vital part of most businesses? Few...
View ArticleSoftware Asset Management
The risk of being audited by software publishers has never been greater. Complex licensing models created by software vendors, combined with the emergence of IoT (Internet of Things) and BYOD (Bring...
View ArticleWhy Service Management Is No Longer Just About IT
Originally published in Business Computing World.co.uk December 8, 2017 IT Service Management, or ITSM for short, may have IT in its name – but service management is not just about IT. If we take a...
View ArticleThe Business Service Revolution Part 1: Let’s talk about employee services
Originally published on Computer Business Review 9 January , 2018 The Business Service Revolution Part 1: Let’s talk about employee services By Mark Flexman, General Manager UK & I, Fruition...
View ArticleBusiness Service Revolution Part 2: The not-so impossible task
Originally published on Computer Business Review 16 January , 2018 Business Service Revolution Part 2: The not-so impossible task By Mark Flexman, General Manager UK & I, Fruition Partners In the...
View ArticleNHS green flags storage of patient data on cloud services
Originally published on TEISS 24 January, 2018 NHS green flags storage of patient data on cloud services The NHS has allowed trusts, hospitals and social care providers to store patient data on cloud...
View ArticleHow Waitrose Radically Improved Their Service Desk Performance Metrics
Discover how Waitrose tackled the challenges presented by getting performance metrics reporting right, as they share their approach from the initial stages of using the SDI Service Desk Standard to...
View ArticleHow Waitrose Radically Improved Their Service Desk Performance Metrics
Discover how Waitrose tackled the challenges presented by getting performance metrics reporting right, as they share their approach from the initial stages of using the SDI Service Desk Standard to...
View ArticleBusiness Service Revolution Part 3: Reaping the rewards of self-service
Originally published on Computer Business Review 8th February , 2018 Business Service Revolution Part 3: Reaping the rewards of self-service By Mark Flexman, General Manager UK & I, Fruition...
View ArticleEverything You Need to Know About Kingston
To help you make sense of Kingston, this 30-minute webinar highlights the most essential updates and enhancements, including: Now Platform UI Changes Agent Intelligence Flow Designer Knowledge...
View ArticleDXC Honoured by ServiceNow at Annual EMEA PartnerNow Summit
DXC Receives Award as the Top Sales Influencer in EMEA for 2017 DXC has been recognised by ServiceNow as the top sales influencer in EMEA for 2017. The honour was presented as ServiceNow’s Annual EMEA...
View ArticleMeet SAMI, a chatbot for the business
Originally published on Computer Business Review 21st March, 2018 CBR talks to SAMI – a chatbot revolutionising how employees interact with their business. We’ve probably all interacted with one at...
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