A Transformational Customer Service Story at MSP Six Degrees Group
Six Degrees Group (6DG) is a managed services provider (MSP) with serious ambition, transforming the way that managed services are delivered. Since its foundation in 2011, the company has made 13...
View ArticleAnalyzing End-User Analytics
Get one step closer to reducing incidents, resolving incidents faster, and satisfying looming GRC requirements with end-user analytics. Watch this webinar for an in-depth demo of Nexthink’s ServiceNow...
View ArticleInformation Services Governance
This paper sets out the scope and way in which an IS organisation can demonstrate effective self governance at the same time as retaining the leadership role for Information Services, against the...
View ArticleMaking the Case for Investment in Service
This paper sets out the methods used to determine the economic value of discretionary investments, explains the context within which a business case should be presented and shows some real examples of...
View ArticleDeveloping a Service Culture
You have a lot of people to manage and even more customers to deal with – and to deliver good service means you have to manage their hearts as well as their minds, because the service experience is as...
View ArticleWaitrose Uses ServiceNow for Business Continuity Planning
http://www.computerweekly.com/news/4500248643/Waitrose-uses-ServiceNow-for-business-continuity-planning
View ArticleRetail IT: Why Can’t You Be More Like Amazon?
http://www.information-age.com/it-management/strategy-and-innovation/123459690/retail-it-why-cant-you-be-more-amazon
View ArticleSecurity Management
This white paper explains how security management and service management are part of the same overall remit – to run an effective enterprise information architecture. As they are but different aspects...
View ArticleForgotten and unloved – it’s time Business Continuity Planning has a make-over.
Originally published by ITProPortal on June 30, 2015 Business Continuity Planning (BCP) is an essential but often unloved function that organisations generally hope they never have to test ‘in...
View ArticleThe Rise of The Machines: What can HR learn from IT?
Originally published by HR Grapevine on July 8, 2015 Terminator Genisys has just hit the big screens, so, as Arnie prepares to fight off robots, what can HR learn from embracing technology? Speaking...
View Article5 Factors to Maximize Immediate ROI from IT Asset Management
1) Understand the ITAM lifecycle For many organizations, the lifecycle of an asset begins when it is received physically or digitally. Incorporating the request management process into the front end of...
View ArticleResolve and Fruition Partners Announce Strategic Partnership to Transform...
Originally published by PR Newswire on July 22, 2015 IRVINE, Calif., July 22, 2015 /PRNewswire/ — Resolve Systems, the global leader in accelerating incident resolution for IT operations, network...
View ArticleWhy ServiceNow?
Fruition Partners reveals the commonly overlooked benefits of the ServiceNow platform and explains the endless use case opportunities. Through a demo of the platform, you’ll discover how and why...
View ArticleMaximising your cloud value through service management
Originally published by Cloud Computing Intelligence on July 24, 2015 Paul Cash explains how the IT departments and ITSM teams can take back control and halt the unchecked proliferation of line of...
View ArticleHow CIOs Can Bring the Cloud Under Control
Fruition Partners sponsored research amongst CIOs and IT Directors of large organisations includes how the best practices of IT service management are spreading to other service functions within the...
View ArticleCIOs worried cloud computing and shadow IT creating security risks
Originally published by Computing on July 27, 2015 The vast majority of CIOs are worried that cloud computing is reducing their organisation’s control over IT and creating long-term security risks....
View ArticleCIOs are failing to apply ITSM lessons in the cloud
Originally published by Cloud Computing Intelligence on July 27, 2015 The majority of CIOs do not apply the same IT service management (ITSM) principles to public cloud-based services as they do for...
View Article84% of UK CIOs say cloud reduces overall IT control – survey
Originally published by Business Cloud News on July 27, 2015 A recent survey of 100 UK CIOs suggests close to nine in ten believe unsanctioned use of cloud services has created long term security risks...
View ArticleShadow IT and why the CIO should not be the ‘CI-NO’ but an enabler of change
Originally published by Apps Tech News on July 27, 2015 A new report from Fruition Partners argues CIOs are not applying traditional IT service management (ITSM) processes to cloud technologies. The...
View ArticleSecret cloud use creates ticking time bomb for CIOs
Originally published by Computer Business Review on July 28, 2015 Business circumventing CIOs to deploy public cloud is threatening business security. Businesses not applying mature management...
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